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Shop our Midwest made, thoughtfully curated goods & alterations shop at 627 Main Street, Jewell, IA
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Fridays 12-4 + Saturdays 10-4pm + Sundays 12-4pm
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FAQ
Frequently asked questions
Shipping
Returns Exchanges & Damaged Items
Shopping In Person & Finding Products
Wholesale & Media Inquiries
Orders are shipped via USPS First-Class or Priority Mail, with tracking included.We aim to ship orders within 7–9 business days of purchase, provided all items are available. Processing times may vary due to order volume, vacations, or custom and made-to-order items. We’ll contact you if a delay occurs.Priority Mail generally takes about three days in transit after shipment, though delivery times are not guaranteed.Need your order sooner? Contact us before placing your order. We’ll do our best to accommodate your deadline.
Shipping is based on your order total. At checkout, you can choose shipping with or without insurance. We strongly recommend adding insurance to help protect your purchase in case of loss or damage during shipping.Order TotalWithout InsuranceWith Insurance$0.01–$25.00$5.00$6.00$25.01–$47.00$7.00$7.50$47.01–$100.00$9.00$10.00$100.01–$200.00$13.00$15.00$200.01–$300.00$17.00$20.00$300.01 and up$19.00$25.00Local customers can select Local Pickup at checkout.
We strongly recommend purchasing shipping insurance at checkout. If your package is lost or arrives damaged, insurance may help cover the loss, subject to the carrier’s terms and claims process.If you purchased insurance: Contact us for help with the next steps and filing a claim with USPS. Please keep your tracking information and any packaging or photos of damage.If you did not purchase insurance: Handcrafted FCD cannot refund or replace orders lost or damaged during shipping. You may contact USPS at 1-800-275-8777 with your tracking number to ask about available options, but recovery is not guaranteed.If tracking shows your package was delivered but you cannot locate it: Check around your delivery area and with household members or neighbors, then contact USPS for assistance. Insurance coverage for theft or missing packages depends on the circumstances and applicable policy terms.
As a small business, we cannot absorb shipping losses on uninsured orders. Thank you for understanding and considering insurance to help protect your purchase.
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